Ladies and Gentlemen, Stan!

What Does It Mean To Be An Industry Leader?

by Stan!

When WotC bought TSR in 1997, one of the first things Peter Adkison impressed upon us all was that he believed Wizards could be BOTH a supremely successful company AND a leader in the hobby games industry. That WotC could make a strong and growing profit and AT THE SAME TIME help grow the other companies and teach them how to make more money for themselves. He saw WotC as an evangelist for gaming as a hobby and leisure-time entertainment ... and was HAPPY when our actions helped other companies to grow stronger. He was close friends with the CEOs (not to mentions designers, artists, editors, and general staff) of MANY other hobby game companies and was HAPPY to help them both professionally and personally. Peter was, and remains, and Industry Leader ... and, as a result, under his management, WotC was a leader, too.

I recommend reading the whole thing.

-Adam!!!

Phone Privilege Day at the Home

PPDatH is an old Wizards of the Coast Customer Service phrase (coined by Jeff Harris, who should contact me if he reads this. DUDE!) We used it any time the day's ration of crazy/stupid/incomprehensible callers outnumbered the sane ones. We handled rules support for Magic: The Gathering, so the 'sane' bar was already set pretty low!

Nowadays, when I handle support, I do it mostly via Email. The primary advantage to Email is the ability to step back from the insane for a moment. Once my wits are in place, I can then tackle the problem du jour with the optimistic vigor I have worked so hard to cultivate. Still, there are days...

When I first started with ourWorld, I read up on community management. There was precious little usefull information out there on how to handle a large number of online contributers*, particularly teens. Most of the attention was spent on how to *be* a member of a community, rather than how to manage one. What written help the internet could provide, proved useful. I'll share the most imporant bit:

"You are a moderator, not a therapist."

It's shocking how often this phrase helps me do the correct thing. And there you have it.

-Adam!!!

* A quick Google search for 'virtual world community management' brings up a host of articles now. No idea if they're any good. When I have time, I'll need to see.

WoW spelled backwards is...oh, never mind

Warhammer Online Creative Director says World of Warcraft "has had a corrupting effect" on game development.

I couldn't agree more. I saw it at Wizards of the Coast, I saw it at Hidden City Games. I haven't seen too much of it at my current gig, as not too many of my current com padres play.

Wizards appears to have drunk the cool-aid with their newest edition of D&D. 4th edition of D&D is designed to play more like an MMO. Maybe in the table top format, that's an improvement, but it sounds more like marketing/executive creative thinking than game designer creative thinking. I can't say for sure, as I haven't played 4th edition D&D.

All the developers and designers at Hidden City Games were neck-deep in WoW, and it seemed to me, who doesn't play, every single design choice for the Bella Sara website (yes, horses for girls was influenced by WoW) was compared to how it was done in either WOW or XBox Live. I don't mind telling you it became tiresome.

To quote Paul Barnett from the article a started this post with:

"You can't be the Beatles. If you try and be the Beatles, you'll end up as the Monkees,"

-Adam!!!