Tuesday, April 07, 2009

Majority Report

We added a "Report" button to ourWorld this week. Players may now report naughty-doers directly to me and I can evaluate the report and take whatever action I deem appropriate. Usually I do nothing, sometimes I add an extra filter to the person's chat (and send an Email explaining this), and a few require full account deactivation. Of course, there's a catch.

Prior to the Report buttong we got 5-10 'reports' via Email per week.

Since yesterday I have received about 3000 reports with the new button. 90% are useless. Most are too petty to bother with. If we muted everyone in ourWorld who was marginally rude, we'd not have any members at all! Many are completely incoherent. There's room for improvement in the system. The funniest are personal attacks meant for the target of the report, sent to me by mistake. One such report was so profane that I had to take action against the reporter. It included in it the threat of being reported. Oops.

That's not to say it's not working. I've found and taken action again several players who were clearly violating the Code of Conduct. Really bad actors, trust me. The Report button provides info the players don't see which allows me to take action without taking anyone's word for it.

The system just needs refinement. We launched the Report button with too little friction (it's too easy to do) and with too little explanation about what it is and isn't for. No biggie. We'll refine it into an even more useful tool, and then I'll really be the man with the ban...hammer.


1 comment:

Terri said...

I recently sent my first 'report' and confess it was probably lame. I was surprised at the language the kids use. My report was for racial language I think.

As a mom, I like that when my kids see things I'd rather they didn't, they can exercise their own mind in determining what is truly inappropriate and do something about it. Thanks for adding it.