Somebody gets a lot more traffic than I do! One of the more popular ourWorld blogs must have posted about the volunteer program because over the weekend I have received hundreds of new requests from ourWorld players who want to be volunteers. As most of the requests have come from qualified players (over 13 years old and over level 30) it looks like there will be lots more volunteers in the next day or so.
This is very good news, as we'll want a lot of volunteers to make our new Helper program work.
Following the next update (scheduled for Wednesday, Feb 24th) all the volunteers will have the option to help other players. If they turn on the Helper tool, they will get alerts when somebody requests 'Live Help'. The system will transport them to the players room and they will (hopefully) be able to answer questions. It's a pretty simple system, but if our volunteers do half the job I think they can do, it'll be a great boon to new players trying to sort out our game, which has become quite complex as it has grown.